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Frequently asked questions
Once the order is delivered, the account details appear in Account → Order history and are emailed to you. Each product page shows its delivery time.
Open Account → Order history, pick the order and press Report error under the affected account, then choose the error type. The result is updated right in the order; if it is urgent, message support with your order code.
Each product page shows its warranty period. Full conditions are in the Refund & warranty policy.
Open Order lookup and enter the order code and the email used at checkout.
Check the order again in Order history. If it still has not changed, message support with the order code and a photo of your payment receipt.
Every transaction is in Account → Transaction history. To check out faster, Top up your wallet first and pay with the balance.
Press Sign in → Forgot password? and enter your registered email to receive a reset link.
