> ## Documentation Index
> Fetch the complete documentation index at: https://crizonshop.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Policy

> Supported payment methods, verification, wallet refunds, and payment-error handling.

<Note>Only a payment method shown as enabled at checkout is currently supported. A disabled card preview does not create a card payment.</Note>

<Columns cols={2}>
  <Card title="Vietnam" icon="landmark" type="info">Bank transfer/VietQR and CrizonShop balance.</Card>
  <Card title="Korea & international" icon="globe" type="info">PayPal, only where it is displayed at checkout.</Card>
</Columns>

**Effective date:** 30 July 2026

## 1. Supported methods

Only a method displayed as enabled at checkout is currently supported. Depending on region, these may include:

* Vietnam: bank transfer/VietQR and CrizonShop balance;
* Korea and international checkout: PayPal where displayed.

MoMo, ZaloPay, Toss, KakaoPay and Stripe/card checkout are not supported unless the checkout explicitly shows them as enabled. Entering card details in a disabled preview does not create a card payment.

## 2. Price and authorization

The final amount, currency, discount and available method are shown before confirmation. You authorize CrizonShop and the selected provider/bank to process the payment and related fraud checks. Bank-transfer customers must use the exact amount and transfer reference shown for the order. An order remains pending until cleared funds are matched.

We may hold or reject a payment affected by mismatch, suspected fraud, unauthorized use, sanctions, provider error or chargeback risk. We may request proportionate verification. If an unfulfilled order is cancelled after cleared funds are received, we return them subject to lawful deductions and the Refund & Warranty Policy.

## 3. Security

CrizonShop stores transaction and limited saved-card metadata where applicable, such as brand, last four digits and expiry; it does not currently store full card numbers or CVV on its backend. Payment providers process their own data under their privacy terms. Never send CVV, one-time codes or banking passwords to support.

## 4. Transfer errors and duplicate payments

If you send the wrong amount or reference, contact [contact@crizonshop.com](mailto:contact@crizonshop.com) with the order code, transfer time, amount and a redacted receipt. Do not expose full account numbers unnecessarily. Verified underpayments must be completed before delivery or may be refunded/cancelled. Verified overpayments or duplicates are returned or, with your agreement, credited to the wallet. Bank/provider charges and currency differences are handled as applicable law requires.

## 5. Wallet and refunds

CrizonShop balance is a closed-loop store credit for eligible purchases, not a bank account or general cash-transfer service. Balance-paid orders can be refunded automatically to the wallet. Refunds for bank transfer or PayPal require manual/provider processing and may take additional posting time after approval. The original payment method is used where mandatory law requires it unless you expressly agree otherwise.

## 6. Chargebacks

Contact us before initiating a chargeback so we can investigate. A fraudulent or duplicative chargeback may result in temporary account restriction and recovery of documented losses where lawful. A good-faith chargeback or statutory complaint does not by itself waive warranty, refund or dispute rights.